Delete your MailFai data

You can delete everything MailFai keeps about you, at any time, in the app or on the web. You do not need to ask anyone.

How

1. Sign in to MailFai: in the app, or at mailfai.com.
2. Open Settings → Accounts and go to the end of the page. (In the app: your picture at the top → Manage accounts.)
3. Press Delete my MailFai data, type your main address, and a code if two-step verification is on, and confirm.

You are signed out everywhere at once. This cannot be undone.

Cannot sign in any more? Write to kamal@tizfai.com from that address, and we will delete it for you within a month.

Only want to take one mailbox out of MailFai? Settings → Accounts → Remove account forgets that mailbox's copy and its password, and keeps the rest.

A MailFai address of your own (@mailfai.com) goes too, because MailFai is its mail provider: it stops at once, and it and all its mail are deleted 14 days later. A new password before then (Forgot password? on the sign-in page) brings it back. Nobody else can take the name for a year. A plan you pay for ends at once; within its first 14 days you get your money back.

What is deleted

• MailFai's copy of your mail and its files, for every account
• The saved passwords, app passwords and Microsoft tokens of your mailboxes
• Your settings, contacts, labels, rules, templates, saved searches, reminders and drafts in MailFai, and messages waiting to be sent later
• Every sign-in and device, on every phone and browser, and with them the notifications and their push tokens

What stays

• Your mailboxes elsewhere and all the mail in them, on their own mail servers. Nothing in them changes, and you can read them with any other mail app.
• Rules, vacation replies and forwarding that MailFai set on a mail server keep running there. If you do not want them, turn them off in MailFai first: Settings → Rules and Settings → Vacation.
• Backups: your account details, contacts and drafts stay in encrypted backups until those age out, 24 months later at the most. Backups are only for restoring the service after a failure.
• The security log keeps what was done and when, under an internal number, without mail, passwords or tokens.